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General Information

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Chemist Warehouse will endeavour to dispatch orders in one to six business days - Monday to Friday assuming all items are in stock. All other orders will be dispatched as quickly as possible using Australia Post.

We do not ship internationally.

Our policy is in addition to your rights under the Australian Consumer Law, as we want you to be satisfied with your purchase.

Change of mind

If you have changed your mind about your order, we are happy to offer you an exchange or refund provided that:

• The items are returned within s of delivery;
• You can show your original receipt, online tax invoice or other adequate proof of purchase at the time you return the items;
• The items have not been used or damaged in any way including that:
• o They are in their original packaging including manuals, pamphlets and all accessories; and/or
• o They are unopened, unused and in their original saleable condition;
• The items are not in the list of categories ineligible for a change of mind return (see below).

Unfortunately, due to their nature and use, items in the following categories are not eligible for change of mind :

• Scheduled items/medicines (prescribed or over the counter)
• Baby formula
• Fragrances
• Vitamin supplements
• Consumable products (e.g., food and drinks)

Where an item is eligible for a refund, we will refund the price of the item to your original payment method. Shipping costs for the order and return will not be refunded.

Online orders must be returned by mail only. Return delivery address details will be shared as your return is processed.

Any items returned that don’t comply with our change of mind policy are unable to be refunded.

Other

We will accept and provide you with a refund, exchange or repair where the product is:

• is faulty or is not of acceptable quality, or
• significantly different to those shown or described to you, or
• not fit for its intended purpose, or
• unsafe.

Where an item is eligible for a refund of this kind, we will refund the price of the item as well as any associated shipping costs to your original payment method.

We accept all payments as provided by Payments.

Chemist Warehouse is Australia’s largest discount pharmacy chain, founded with the desire to make the very best in healthcare available to all Australians at unbeatable prices.

Since 2000, we’ve grown from a single in Melbourne’s outer western suburbs to over 500 stores nationwide.

With more than 3 million customers served and 1.5 million prescriptions dispensed every week, we take great pride in being a trusted destination for all Australians' healthcare needs.